Data Deletion Request
You have the right to request deletion of your personal data from EduCore India's systems. This page explains what data can be deleted, by whom, how to request it, and what happens after deletion.
Want to submit a deletion request directly?
Email us from your registered email address with your User ID or Institution Code and we'll process it.
EduCore India manages data at two levels: (1) Institutional data — entered by the school/college and managed by their administrators, and (2) Platform-level data — collected by EduCore India directly (e.g., demo requests, support interactions). Both are covered by this policy.
1. Who Can Request Data Deletion
Institution Administrators
Can delete individual student, staff, or parent records within the ERP. Can request full account and institutional data deletion upon subscription cancellation.
Full ControlParents / Guardians
Can request deletion of their own contact data and app account. Student academic records are controlled by the institution and may not be deleted per their data policies.
App Account DeletionStudents (Age 18+)
Can request deletion of their app account and personal contact details. Academic transcripts may be retained by the institution as per regulatory requirements.
Personal DataStaff Members
Can request deletion of their personal profile data. Employment records may be retained by the institution for the duration required under labour law.
Profile Data2. What Data Is Deleted
Data That Can Be Deleted
- Mobile app account (Parent App, Student App, Staff App) and all associated session data
- Personal contact information: name, email address, mobile number
- Device tokens used for push notifications
- Login history and session logs
- Demo request and website enquiry records (for website visitors)
- Personal preferences and notification settings
Data That May Be Retained (and Why)
3. How to Request Deletion
Method 1: Email Request (All Users)
Send an email to contact@ivandigitalsolutions.com from your registered email address with the following:
- Subject: Data Deletion Request – EduCore India
- Your full name
- Registered email address and/or mobile number linked to your account
- Your user type: Administrator / Parent / Student / Staff
- Institution name (if applicable)
- Specific data you wish to delete (or "all data" for full deletion)
- A copy of your government-issued photo ID for identity verification
Method 2: In-App Request (Mobile App Users)
Available in the EduCore Parent App and Student App:
- Open the app → Go to Profile / My Account
- Scroll to Privacy & Security
- Tap "Request Account Deletion"
- Select the type of deletion (App Account Only / All Personal Data)
- Confirm with your PIN or biometric authentication
- You will receive an email confirmation within 24 hours
Method 3: Institution Admin Portal (For Admins)
Institution administrators can manage data deletion directly from the ERP admin panel:
- Login → Settings → Data Management → Data Deletion
- Select the record type (Student / Staff / Parent)
- Search and select the record(s) to delete
- Confirm deletion (this action is irreversible)
- For full institutional data deletion (subscription cancellation), contact contact@ivandigitalsolutions.com
4. Deletion Timeline
- Acknowledgement: Within 48 hours of receiving the request
- Identity Verification: Completed within 5 business days
- Data Deletion: Completed within 30 days of verified request (as per DPDP Act 2023)
- Confirmation: Written confirmation sent to registered email upon completion
- Backup Purge: Deleted data is also purged from all encrypted backups within 90 days of deletion
5. Mobile App Account Deletion (Play Store & App Store Requirement)
As required by Google Play Store and Apple App Store policies, EduCore India provides a clear path to delete your app account and associated data:
Submit Request
Email contact@ivandigitalsolutions.com or use the in-app deletion option
Identity Verification
We verify your identity using your registered phone/email + a government ID document
Confirmation Email
We send a confirmation of what will be deleted and what must be retained (with reasons)
Deletion Executed
App account, session data, personal contact info deleted within 30 days
Written Confirmation
Deletion confirmation email sent to your registered email address
For Parents Requesting Child's Data Deletion: Academic records of students (marks, attendance, fee history) are institutional records maintained by your school/college. These records cannot be deleted by EduCore India — you must request this directly from your institution. EduCore India will delete the linked app account and your personal contact data upon request.
6. What Happens After Deletion
- Your app login credentials are permanently deactivated
- You will no longer be able to access the EduCore Parent App / Student App with those credentials
- Notifications, circulars, and alerts linked to your account will stop
- Personal data is permanently deleted from active databases within 30 days
- Encrypted backup copies are purged within 90 days
- Anonymised usage data (no personally identifiable information) may be retained for product analytics
7. Grievance Redressal
If your deletion request is not processed within 30 days or is denied without a valid reason, you may:
- Escalate to our Grievance Officer at contact@ivandigitalsolutions.com
- File a complaint with the Data Protection Board of India once operational under DPDP Act 2023
- Contact the IT Secretary (Grievance) of the Ministry of Electronics and Information Technology (MeitY) for unresolved grievances