Refund & Cancellation
Clear and transparent guidelines on how EduCore India handles subscription cancellations for institutions and online fee transaction reversals for parents and students.
Please Note: This policy is divided into two parts. Part A applies to Educational Institutions subscribing to EduCore India software. Part B applies to Parents and Students paying school/college fees online via the EduCore India portal/app.
PART A: For Educational Institutions (B2B)
This section governs the refund and cancellation of software subscriptions (ERP, mobile apps, add-on modules) purchased by schools, colleges, or coaching institutes directly from IvanDigitalSolutions.
1. 30-Day Money-Back Guarantee
We stand behind the quality of EduCore India. If your institution is not completely satisfied with the software within the first 30 days of the subscription start date, you are eligible for a full refund of the software license fees.
- Exclusions: One-time setup fees, data migration charges, and third-party API costs (like SMS/WhatsApp credits) are non-refundable.
- Process: Email contact@ivandigitalsolutions.com with subject: "Refund Request – [Institution Name] – [Invoice No.]"
2. Cancellation After 30 Days
If you choose to cancel your subscription after the initial 30-day period:
- Annual Plans: No pro-rated refunds are provided for the unused duration of the annual subscription. Your account will remain active until the end of the billing cycle.
- Multi-Year Plans: Refunds for unused full years may be considered on a case-by-case basis, subject to a cancellation penalty equivalent to 2 months' subscription fees.
3. Termination by EduCore India
If IvanDigitalSolutions terminates your account due to a violation of our Terms & Conditions (e.g., illegal activities, abuse of the platform), no refund will be issued under any circumstances.
PART B: For Parents & Students (B2C)
This section governs online fee payments made by parents, guardians, or students to their respective educational institutions using the EduCore India Parent App, Student App, or web portal.
Crucial Distinction: EduCore India only provides the technology (payment gateway integration) to facilitate online fee collection. The funds are settled directly into the Educational Institution's bank account. Therefore, EduCore India cannot issue direct refunds for school/college fees.
1. School / College Fee Refunds
Any request for a refund of academic fees, admission fees, transport fees, or hostel fees must be directed to your respective school/college administration.
- Refunds will be processed according to the specific refund policy of the institution you are enrolled in.
- If the institution approves the refund, they will initiate it from their payment gateway dashboard or issue a cheque/transfer directly to you.
- EduCore India can provide a transaction log to assist dispute resolution — contact contact@ivandigitalsolutions.com
2. Failed Transactions (Amount debited but receipt not generated)
Occasionally, due to network issues or bank downtime, a transaction may fail on the platform even though the amount is debited from your bank account.
Wait 24 Hours: Most failed transactions are automatically reconciled by the payment gateway (Razorpay/PayU etc.) and the receipt is auto-generated within 24 hours.
Auto-Reversal: If the transaction completely fails, the bank/payment gateway will automatically reverse the amount to your original payment method within 5 to 7 working days.
Report Issue: If 7 working days have passed and no refund is received, provide the Transaction ID/UTR number to your school administration, who will raise a ticket with us to trace the funds.
3. Double Payments
If you accidentally pay the same fee installment twice:
- Inform your school/college administration immediately with both transaction proofs.
- The institution may either adjust the excess amount against the next installment or initiate a refund from their dashboard.
4. Chargebacks
Initiating a chargeback directly with your credit card company or bank without first attempting to resolve the issue with the institution is strictly prohibited. Unjustified chargebacks may result in the suspension of the student's portal access until the dispute is resolved.
General Refund Processing Times
| Type of Refund | Processing Authority | Estimated Timeline |
|---|---|---|
| Software Subscription (30-day) | EduCore India | 7–10 Business Days |
| Auto-Reversal (Failed Transaction) | Bank / Gateway | 5–7 Business Days |
| School Fee Refund / Double Payment | Your Institution | As per Institution Policy |